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If you need to return a
product please click here to obtain a Return
Merchandise Authorization Number (RMA). Additionally, please read
our return policy as stated below. Prior to returning a product, you must
obtain an RMA number. Products will not be accepted for return, whether
for exchange or credit, unless Return Authorization is obtained. Returns
for credit must be received within 30 days of the invoice date.
After 30 days of original invoice date, most products must be exchanged with
the manufacturer. Please consult the product packaging or listings on
our website for further warranty information.
If we have failed to provide
you with the product you ordered, or if there is a defect in the product, you
can return the unused product in its original packaging to us within 30 days
for a full refund or replacement.
If you inadvertently ordered the wrong
product, you can return the product within 10 days from your order date. You
will be given credit for the value of the product if it is returned in its
original, unopened packaging.
Opened or defaced items, except
in the event of a defect, may not be returned.
Opened retail boxes may not be returned for
credit and will only be exchanged for the same if found defective and returned
within 15 days. Some products are supported directly through the manufacturer
and must be returned accordingly.
RMA numbers are valid for 15 days.
You may want to insure
your return; we cannot be responsible for lost or misdirected returns.
If you paid for your order by credit card, a credit will be issued and
will appear on your billing statement.
When returning an item, it is important that
you return it to us with all accessories, manuals, cables, etc., in order to
receive a credit or exchange. Items returned without all accessories or
items which are defaced will be, at our discretion, either returned to you or
subjected to a 25% minimum restocking fee.
Please package your return item in a
shipping box with appropriate protection for the product. If you are not sure how to package an
item for safe shipping, please consult a local shipping company or contact us. Please place the RMA number the outside of
the shipping box next to the address label before returning it to us.
If you have any questions regarding your order,
please feel free to contact us at:
orders@tapeandmedia.com
(877) 938-0901
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